Learning & Development

Learning and Organizational Change Digest - Issue 4
11/14/14 by MSLOC

In This Issue

Think Differently: How can employees in learning organizations challenge traditional mental models around giving and receiving performance feedback?

Community Buzz: Voices Within Our Learning Community

MSLOC Community Snapshots: People on the Move

Northwestern University's MS Learning & Organizational Change community is a network of change agents working across industry and function who believe in advancing organizations through the power of people. The Learning & Organizational Change Digest highlights a few topics that have sparked conversation in our network.

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Are Face-to-Face Teams More Creative than Virtual Teams?
7/2/14 by Akshata Narain, MSLOC 2014

One of the few big decisions made by Yahoo’s new CEO, Marissa Mayer, in September 2013 was to ban its employees from working from home. This decision was heavily criticized by many experts, referring to it as a step backwards for workplace flexibility. Mayer defended her decision by stressing that "people are more collaborative and innovative when they're together face to face” (Kleiman, 2013).

Traditionally teams met face to face. However with the advancements in technology and high demand for workplace flexibility, virtual teams became more prevalent. While virtual teams may be more cost-effective than face-to-face teams, there have been several discussions lately, like the one above, regarding the efficacy of virtual teams. Given this, most of the companies interested in building a global workplace will be interested in determining if virtual teams actually work. This study has been designed to evaluate if virtual teams are as creative as face to face teams and identify factors that increase and decrease creativity in virtual teams. The results of the study, based on an online quantitative survey, show that participants found face to face teams to be more creative than virtual teams.

Posted in: Learning & Development, Leadership
Do Workplace Learning Groups Have an Image Problem? Individual Mental Models of Organizational Communities of Practice
11/24/14 by Sharon Bautista, MSLOC 2014

Large corporations are turning to organizational communities of practice (OCoPs) with increasing frequency to promote organizational learning, as well as innovation and competitive advantage. Consequently, OCoPs are becoming more embedded within these organizations, assuming characteristics historically associated with more formal work teams. Based on interviews with 10 individuals from different organizations and industries, the findings of this study suggest that employees maintain distinct mental models of OCoPs versus work teams for several reasons. For organizations and leaders interested in fostering OCoPs, this study suggests some tactics for conveying the benefits of and sustaining such communities.

Posted in: Learning & Development
Learning and Organizational Change Digest - Issue 3
5/27/14 by MSLOC

In This Issue

Think Differently: How can slowing down to reflect enhance individual performance in your organization?

Community Buzz
         - Decision-making across all levels
         - Social enterprise: the fear factors

MSLOC Community Snapshots

         - May People on the Move
         - MSLOC Course On-Sites and Spring Showcase

Northwestern University's MS Learning & Organizational Change community is a network of change agents working across industry and function who believe in driving progress through collaborative conversations. The Learning & Organizational Change Digest highlights a few topics each month that have sparked conversation in our network.

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
How Managers Approach Strategic Decisions: Think, See or Do?
5/14/14 by Bea La O', MSLOC 2014

Managers make decisions every day that directly impact the growth and stability of their organizations. In this study, Bea La O’ (MSLOC 2014) uses Mintzberg and Westley’s (2001) lens of “think-first,” “see-first” and “do-first” to explore how managers make strategic decisions. The results reveal that managers who balanced the three approaches engaged in organizational norms such as open communication, data analysis and prototyping to promote organizational learning. Based on her findings, Bea provides practical recommendations for managers who are looking to 1) expand the variety of decision-making approaches used in her team or organization, 2) build commitment to a change, and 3) bring out her colleagues’ strengths in decision-making.

Posted in: Learning & Development, Strategic Change, Leadership
Learning and Organizational Change Digest - Issue 1
3/10/14 by MSLOC

In This Issue

  • Think Differently: The Future of Work
  • Community Buzz
    • Interview Season
    • Mentorship
  • MSLOC Community Snapshots
    • A Look Inside the Classroom
    • People on the Move

Northwestern University's MS Learning & Organizational Change community is a network of change agents working across industry and function who believe in driving progress through collaborative conversations. The Learning & Organizational Change Digest highlights a few topics each month that have sparked conversation in our network.

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
MSLOC Online - December 2013
1/6/14 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about organizational development, leadership coaching, strategic change, talent management, knowledge management, and learning and development. Browse the December 2013 highlights from Twitter, blogs, Google+ and other online resources.

Join the conversation this winter: Twitter @NU_MSLOC and #MSLOC  |  Diigo  | Google+ | LinkedIn |  Facebook

Interested in going deeper? Join the Learning & Change Google+ Community

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
MSLOC Online - November 2013
12/19/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about organizational development, leadership coaching, strategic change, talent management, knowledge management, and learning and development. Browse the November 2013 highlights from Twitter, blogs, Google+ and other online resources.

Join the conversation this winter: Twitter @NU_MSLOC and #MSLOC  |  Diigo  | Google+ | LinkedIn |  Facebook

Interested in going deeper? Join the Learning & Change Google+ Community

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Transition Experiences of Executive Women and Implications for Coaching
12/17/13 by Jeanne Ebersole

Few women hold roles at the top levels of organizations and of those who do, many have reported their intent to leave within five years. This study investigates the transition experiences of executive women who have opted out. It explores the genesis of their desire to opt-out, the support they received and would have liked to receive as well as the role of coaching in the process. Participants reported experiencing a distinct transition process with identifiable phases and that coaching would be useful in the transition.

Posted in: Learning & Development
Characteristics of Successful Expatriates: Unleashing Success by Identifying and Coaching on Specific Characteristics
12/17/13 by Kelly Ross, MSLOC 2011

Today's increasingly global business world is resulting in more organizations sending employees to work outside their home countries as expatriates. Organizations incur tremendous costs to support expatriate assignments, which can be challenging for the employees. This study defines characteristics of successful expatriates and assesses how coaching can support the expatriate's success.

Posted in: Learning & Development
MSLOC Online - October 2013
11/5/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about organizational development, strategic change, talent management, knowledge management, and learning and development. Browse the October 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this fall!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Building Trust to Enhance Knowledge Sharing in Virtual Teams
10/31/13 by Carrie Gibson

As virtual teams continue to become more commonplace within organizations, factors which impact their performance are increasingly examined. One such factor is knowledge sharing, a key determinant of team effectiveness (McNeish & Mann, 2010, p. 19). Overcoming physical distance, time differences, and lack of face-to-face contact, presents a particular challenge for the leaders of virtual teams. In this article, Carrie Gibson (MSLOC 2013) explores how leaders can help build trust among members of virtual teams in order to increase knowledge sharing.

Posted in: Knowledge Management, Learning & Development, Leadership
MSLOC Online -September 2013
10/16/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about organizational development, strategic change, leadership, knowledge management, and learning and development. Browse the September 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this fall!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Deciding to Turn Outwards
10/11/13 by Teresa Torres, MSLOC Student

Through a series of blog posts, MSLOC student Teresa Torres explores behavioral economics and the role it can play in decision-making.

Posted in: Learning & Development
Getting the Most Out of Your Mission: Organizational Missions as a Key to Employee Engagement
8/19/13 by Carrie Gibson, MSLOC 2013

While most organizations have formally established missions, very little is known about how these missions actually impact employees. This study by Carrie Gibson (MSLOC 2013) investigates whether missions are associated with employee engagement. The results reveal that it is an employee's belief that her work contributes to fulfilling the mission of her organization that has the greatest correlation with the meaningfulness condition of her engagement. Based on her findings, Carrie recommends that 1) the mission be publicized throughout the organization, 2) every employee knows how her work contributes to fulfilling the mission, and 3) the mission, and the work employees do to achieve it, is celebrated.

Posted in: Learning & Development
MSLOC Online - July 2013
8/6/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about strategic change, leadership, knowledge management, and learning and development. Browse the July 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this fall.

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
MSLOC People on the Move - Recent Graduates Share Capstone Research
7/19/13 by MSLOC

Caroline McGrath (MSLOC 2013) and Renata Figueiredo (MSLOC 2013) presented their MSLOC Capstone research at the International Conference on Knowledge, Culture and Change in Organizations in June 2013.

Based on her Capstone research, DeAnna Myers (MSLOC 2013) will facilitate a discussion on knowledge continuity management in the engineering field at the American Council of Engineering Companies 2013 Fall Conference.

Posted in: Knowledge Management, Learning & Development, Strategic Change, News & Events
MSLOC Online - June 2013
7/15/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about strategic change, leadership, knowledge management, and learning and development. Browse the June 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this summer!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Sticking to the Script: Employee Identification and Brand Representation
7/19/13 by Caroline McGrath

As the market becomes increasingly complex and competitive, companies are using brands to distinguish their products and connect emotionally with stakeholders (Hatch & Schultz, 2003). This research study explored the relationship between employees’ identification with an organization and the employee’s ability to represent the organization’s brand to external stakeholders. A statistically significant positive correlation was found between organizational identification and an employee’s willingness to represent their organization’s brand. The study also found that brand knowledge needs to be present for the relationship between organizational identification and brand representation to hold true.

Posted in: Learning & Development
MSLOC Online - May 2013
6/12/13 by MSLOCStudents, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about strategic change, leadership, knowledge management, and learning and development. Browse the May 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this summer! Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Know Thyself...and Other Leadership Development Insights for Women in Fortune 500 Companies
6/19/13 by Linda Hartman-Reehl

The talent pool of women is higher than ever: women now comprise 51% of the workforce in management, professional and related occupations. Diversity and inclusion efforts in Fortune 500 companies are adding more women into leadership roles, including the C-suite. Great momentum—but what about ensuring women are ready to take on progressive roles?

Posted in: Learning & Development, Leadership
Unleashing Employee Creativity: What Matters Most in Sustaining Creativity Engagement?
6/4/13 by Eric Doctors

Employees make valuable creative contributions in a wide variety of ways ranging from breakthrough discoveries to incremental improvements in processes. This study focuses on understanding how to optimize sustainable employee creative contributions by examining the relationships between organizational, managerial, and employee factors both in the preparation phase for being creative and when employee creativity is interrupted. The findings of this study show that an integrated view of the factors in creativity preparation and persistence is validated and that what appears to matter most in overcoming creativity interruptions is individualizing and sustaining organizational support for creativity.

Posted in: Learning & Development
Workspace Flexibility: How Individual Workspace Needs Relate to Organizational Goals
5/13/13 by Robin Bellerby

Do you relate to Dilbert's view of the work environment as endless rows of bland cubicles or are you fortunate to work in an environment that promotes creativity and flexibility? Organizations are increasingly turning to flexible work environments to decrease costs and/or improve productivity. But what does this mean to the individual employee? What are the potential drawbacks and benefits organizations need to understand?

Posted in: Knowledge Management, Learning & Development
MSLOC Online - April 2013
5/10/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about strategic change, leadership, knowledge management, and learning and development. Browse the April 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this spring!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
MSLOC Online - March 2013
4/15/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about strategic change, leadership, knowledge management, learning and development and design. Browse the March 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this spring!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership
The Silent Team Member: How a Lack of Self-Efficacy Can Lead to Self-Limiting Behavior in the Context of Team Decision Making
4/8/13 by Lissa Burt

"Whether you think you can, or you think you can't -- you're right" - Henry Ford

The assumption behind the modern work team is that better decisions are made through sharing and discussion of diverse points of view. However, there are a number of factors — including organizational culture, personality, cultural diversity, and level of experience — that can prevent team members from feeling confident about their ability to add value to the decision making process. This article explores how an individual team member’s lack of self-efficacy can lead to self-limiting of contributions to the team decision making process.

Posted in: Learning & Development
Never Too Old for New Habits
3/19/13 by Susan Barrett Kelly

Examining organizational change is clearly central to the MSLOC program. Through a series of blog posts about changing habits, Susan Barrett Kelly, a faculty member and alumna of MSLOC, shares with us a detailed look at individual change.

Posted in: Learning & Development, Strategic Change
MSLOC Online - February 2013
3/6/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations. Browse the February 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this spring!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Find Big Wins by Setting Exponential Goals
3/1/13 by Teresa Torres

Measurement is a very critical element for all organizations. At MSLOC, we constantly explore the various elements of designing good measures for assessing both tangible and intangible results. MSLOC student and Knowledge Lens guest blogger Teresa Torres explores this topic as it relates to product development.

Posted in: Learning & Development
MSLOC Online - January 2013
2/4/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations. Browse the January 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this winter!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
MSLOC Online - Fall 2012
1/3/12 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations. Review the Fall 2012 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this winter!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Problem Solving Knowledge Transfer: An Expert's Perspective
2/5/13 by DeAnna Myers

Knowledge organizations commonly attempt to sustain their intellectual capital by utilizing in-house experts to train novice staff, but an expert’s ability to predict what is necessary to transfer knowledge to novice learners can be compromised by biases associated with an expert’s superior level of expertise (Hinds, 1999). Findings from this MSLOC Capstone study suggest that experts misdiagnose novice learning needs and though they usually attempt to adjust content to accommodate the novice learner, those adjustments are less successful than the experts perceive.

Posted in: Knowledge Management, Learning & Development
MSLOC Online - August / September 2012
10/6/12 by Keeley Sorokti

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations. Review the August/September 2012 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this fall!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Managing Boundaries Between Work and Family: Comparison of Satisfaction Levels Between Part-Time and Full-Time Working Mothers
7/30/12 by Keeley Sorokti, MSLOC 2011

Many dual-income couples with children report working too many hours and struggle with managing the increasingly overlapping work and family domains. This study investigates whether there are differences in satisfaction with job, job flexibility, work-family balance, and family by comparing part-time and full-time working mothers.

Posted in: Learning & Development, Leadership
Personal Resources Training: A New Approach for Building Sustainable Competitive Advantage
6/9/12 by Renetta McCann

Psychological Capital (also known as personal resources) describes the within-person capacities of self-efficacy, hope, optimism and resilience. Targeted towards training & development professionals, this paper presents the findings of a study designed to identify an influential indicator in the selection of preferred training methods across these four within-person capacities.

Posted in: Learning & Development, Leadership
Improving Team Performance Through 360-Degree Feedback
5/18/12 by Nicole Thompson (MSLOC Student)

It is important to understand the challenges to implementing 360-degree feedback in a team setting to gain the anticipated benefits of increased individual self-awareness, transparent communication and ultimately improved team performance.

Posted in: Learning & Development
Managerial Success and Failure in the Law Firm Context
4/26/12 by Mary Gardner, MSLOC 2012

Lawyers and law firms are of particular interest in the management context because of the natural tension between the practicing law firm lawyer and the manager. This study examines managerial success and failure of mid-level attorney managers in becoming senior attorney managers in law firms.

Posted in: Learning & Development, Leadership
Are We Ready to Innovate?
7/28/11 by By Eric Doctors (MSLOC student)

Organizations in the current global competitive environment are under increasing pressure to innovate rapidly to deliver breakthrough ideas and products to the market in what has been described as a shift from a knowledge economy to a creativity economy (Berner, Brady, & Nussbaum, 2005).

Posted in: Learning & Development
Team-Based Rewards Structures and Their Impact on Team Trust
7/28/11 by Courtney Calinog (MSLOC student)

Trust is a critical ingredient to ensuring a healthy team dynamic, with its absence dramatically hindering team success in any organizational context.

Posted in: Learning & Development
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