Building Transformational Client Relationships

Building Transformational Client Relationships

This course will introduce you to advanced methods and tools used to establish effective client engagements. Using knowledge of yourself and your expertise, you will learn and practice the fundamental competencies related to engaging clients, including: how to build rapport; how to ask questions and leverage active listening to help clients determine the root cause of a problem or opportunity; how to establish an ethical and trusting environment; how to collaboratively solve problems; and how to maintain long-term relationships. The class takes an in-depth look at communication skills and how to adapt approaches for communication that may be necessary at the different steps in the client relationship.

Upcoming Sessions

Summer 2019

Date Time
Sunday, July 21 5 to 9 p.m. 
Monday, July 22 9 a.m. to 9 p.m.
Tuesday, July 23 9 a.m. to 3 p.m. 
Classes begin June 24 and end Aug. 31.
Virtual Class Sessions Tuesday evenings.


  1. Building Rapport
  2. Client Engagement Models and Tactics
  3. Know Thyself: Communication Styles and Adaptability
  4. Delivering Messages Effectively
  5. Contracting and Dealing with Ambiguity
  6. Selling Client services, Internally vs. Externally
  7. True Professionalism


  • Individual 360 Feedback from the Communication Style Survey
  • Practice building rapport and scoping client engagements with “real world” clients
  • Feedback on your communication effectiveness and adaptability


Accelerating Learning & Performance

Contact Us

Master's in Learning & Organizational Change

First Floor, Annenberg Hall
2120 Campus Drive
Evanston, IL 60208
Northwestern University

Phone: 847/491-7376