Building Transformational Client Relationships

Building Transformational Client Relationships

This course will introduce you to advanced methods and tools used to establish effective client engagements. Using knowledge of yourself and your expertise, you will learn and practice the fundamental competencies related to engaging clients, including: how to build rapport; how to ask questions and leverage active listening to help clients determine the root cause of a problem or opportunity; how to establish an ethical and trusting environment; how to collaboratively solve problems; and how to maintain long-term relationships. The class takes an in-depth look at communication skills and how to adapt approaches for communication that may be necessary at the different steps in the client relationship.

Upcoming Sessions

Spring 2022, Summer 2022

Date Time
Thursday, April 21 - Monday, July 18 4:30 to 9 p.m. 
Friday, April 22 - Tuesday, July 19 9 a.m. to 9 p.m.
Saturday, April 23 - Wednesday, July 20 9 a.m. to 3 p.m. 
Virtual Class Sessions evenings Mondays in Spring and Tuesdays in Summer.


  1. Building Rapport
  2. Client Engagement Models and Tactics
  3. Know Thyself: Communication Styles and Adaptability
  4. Delivering Messages Effectively
  5. Contracting and Dealing with Ambiguity
  6. Selling Client services, Internally vs. Externally
  7. True Professionalism


  • Individual 360 Feedback from the Communication Style Survey
  • Practice building rapport and scoping client engagements with “real world” clients
  • Feedback on your communication effectiveness and adaptability


Accelerating Learning & Performance

Contact Us

Master's in Learning & Organizational Change

1800 Sherman Avenue
Suite 3500
Evanston, IL 60208
Northwestern University

Phone: 847/491-7376

MSLOC Staff In-Person Office Hours - Monday - Thursday 9:30 am - 4:30 pm

MSLOC Staff Remote Office Hours - Friday 9:30 am - 4:30 pm