Associate Director, Academic Advising

Associate Director, Academic Advising

Manages and implements an integrated program of resources and services designed to assist the School of Education and Social Policy undergraduate students in academic planning. Leads the creation and implementation of state-of-the-art, cutting edge programs designed to encourage students to proactively manage their academic and career experiences.  Supports Northwestern University’s framework for advancing diversity and inclusion at Northwestern University.  Ensures compliance with all associated policies, rules and regulations.

Specific Responsibilities:

Administration

  • Oversees strategic direction of state-of-the-art, cutting-edge programs designed to assist students to manage their academic experiences.
  • Creates and manages administrative process and practices ensuring the seamless flow of work and services.
  • Operationalizes goals & objectives; ensures that resources are created or obtained.
  • Manages customer service; creates associated practices & procedures & metrics to measure success.
  • Partners with peer institutions to share best practices, cutting-edge delivery of services and resources.
  • Researches state-of-the-art enhancements, market/economic conditions and implements changes that improve resources and services.                                                    

Technology

  • Manages technology ensuring that resources and services are delivered using best practices.
  • Ensures necessary hardware, software & network infrastructure services are obtained and implemented.
  • Participates in developing IT strategy to meet the mission & needs of program.                                                                                                                                                                                                                                                                                                                                                        

Advising/Counseling

  • Manages programs and services that provide customer service oriented, student centered guidance and counsel based on individual circumstances, preferences, etc. and in compliance with all associated policies, rules and regulations.
  • Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
  • Operationalizes goals & objectives; ensures that resources are created or obtained.
  • Manages customer service; creates associated practices & procedures & metrics to measure success.
  • Manages advising & counseling for complex situations partnering with internal/external resources to provide alternatives and solutions based on specific individual circumstances.  
  • Provides customer service oriented, student centered guidance and counsel based on individual circumstances, preferences, etc. and in compliance with all associated policies, rules and regulations.

Relationships

  • Partners with internal/external departments, faculty, alumni and employers to identify career pathways and create an outreach plan to engage organizations that will result in opportunities spanning a broad range of industries and geographies.
  • Develops & executes strategies to involve internal/external constituents and cultivate new alumni, corporate, institutional &/or foundation collaborations.
  • Identifies opportunities and develops strategies for connecting students with alumni and industry experts who will provide academic and/or career resources such as mentoring, coaching, lectures, workshops etc.
  • Builds and nurtures increasing numbers of new relationships with a diverse array of alumni and employers that will increase program profile, and University reputation and visibility.

Marketing/Public Relations

  • Directs program marketing/advertising efforts ensuring that resources and services are effectively promoted. 
  • Identifies and implements short- and long-term strategies and plans to meet program goals. 
  • Engages in outreach/field relations serving a number of goals, including increasing participation, value, resources, etc. to support continued program development & improvement.
  • Interacts with internal/external resources & organizations to identify new resources & opportunities to improve program.

Programs/Events

  • Develops a comprehensive set of programs such as lectures, speaker series, workshops, conferences, trainings, cultural events etc. in collaboration with internal & external resources.
  • Continually assesses and innovates programs to achieve goals.
  • Develops strategy to increase program value, resources and participants.

Evaluation

  • Manages development & implementation of evaluation processes, quantitative & qualitative measurements that ensure that program benchmarks are successfully attained and communicated in a timely and efficient manner.
  • Manages evaluation processes; recommends & implements changes for enhancement; monitors effectiveness through follow-up evaluation studies.
  • Collaborates with internal/external resources to develop meaningful outcome measurements and methods of program evaluation that will lead to enhancement.

Compliance

  • Manages compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.
  • Develops the creation &/or implementation of associated training.
  • Manages submission of applicable documents.

Supervises

  • Supervises 1-2 staff.

Miscellaneous

  • Performs other duties as assigned.

Questions?

For consideration, current employees must submit an online application. For specific questions about this position, current employees may contact Rachel Monasterio at rachel-monasterio@northwestern.edu. External candidates should be directed to apply via Northwestern’s career site at careers.northwestern.edu

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