The Knowledge Lens: New Perspectives on Learning & Organizational Change

MSLOC Breaks New Ground with Jive Social Collaboration Technology
10/5/14 by Marilyn Sherman

Tapping into social collaboration technology typically used by large companies, the SESP Master of Science in Learning and Organizational Change Program (MSLOC) is pioneering the use of the cutting-edge Jive social networking software for an educational purpose. For MSLOC, Jive provides an online space where students and faculty build a strong and robust learning community.

Posted in: News & Events
MSLOC Students Help YMCA Unite Employees behind Its Cause
8/26/14 by Drew Scott

Thanks to a unique partnership between the YMCA and the Master of Science in Learning and Organizational Change (MSLOC) program in the School of Education and Social Policy, Northwestern University graduate students are an integral part of the pathway to how YMCA staff and volunteers tell the Y’s story.

Posted in: News & Events
MSLOC Launches Certificate Program in Leadership Coaching
7/16/14 by Marilyn Sherman

Maximizing the development of talent through one-on-one and group coaching is a strategy for many human capital leaders seeking ways to strengthen and grow their organizations. Singularly qualified to prepare professionals in the areas of learning and change, the Master of Science in Learning and Organizational Change Program is kicking off a new graduate certificate program in organizational and leadership coaching.

Posted in: News & Events
MS Learning and Organizational Change People on the Move - July 2014
7/4/14 by MSLOC

MS Learning and Organizational Change students and alumni are change leaders who work in diverse organizational settings and roles. They advance in their careers by leveraging the strong MSLOC network, MSLOC career services and the leadership and strategic thinking skills developed during their time in the program.

Congratulations to members of the MSLOC community who are on the move:

  • Kim Bayma (MSLOC Student), Recruitment Product Consultant at LinkedIn
  • Shilpa Chaddha (MSLOC 2004), Senior Customer Success Manager at Salesforce.com
  • Jessica Catz (MSLOC 2013), CEO & Founder at Jessica Catz Coaching & Consulting
  • Catherine Suer (MSLOC Student), VP Accounting and Financial Reporting at 365 Data Centers
  • Sarah Moore (MSLOC Certificate Student), Manager at North Highland
Posted in: News & Events
Are Face-to-Face Teams More Creative than Virtual Teams?
7/2/14 by Akshata Narain, MSLOC 2014

One of the few big decisions made by Yahoo’s new CEO, Marissa Mayer, in September 2013 was to ban its employees from working from home. This decision was heavily criticized by many experts, referring to it as a step backwards for workplace flexibility. Mayer defended her decision by stressing that "people are more collaborative and innovative when they're together face to face” (Kleiman, 2013).

Traditionally teams met face to face. However with the advancements in technology and high demand for workplace flexibility, virtual teams became more prevalent. While virtual teams may be more cost-effective than face-to-face teams, there have been several discussions lately, like the one above, regarding the efficacy of virtual teams. Given this, most of the companies interested in building a global workplace will be interested in determining if virtual teams actually work. This study has been designed to evaluate if virtual teams are as creative as face to face teams and identify factors that increase and decrease creativity in virtual teams. The results of the study, based on an online quantitative survey, show that participants found face to face teams to be more creative than virtual teams.

Posted in: Learning & Development, Leadership
Three MSLOC Students Named Education Pioneers Fellows
6/18/14 by Marilyn Sherman

Master of Science in Learning and Organizational Change (MSLOC) students Amber Barger, Jessica Domijan and Stanley Fong have been awarded Education Pioneers Fellowships for this summer. Education Pioneers, a nonprofit organization focused on transforming K-12 urban education, selects top graduate students across the nation to support nonprofit partners and build a national leadership network.

Posted in: News & Events
Learning and Organizational Change Digest - Issue 3
5/27/14 by MSLOC

In This Issue

Think Differently: How can slowing down to reflect enhance individual performance in your organization?

Community Buzz
         - Decision-making across all levels
         - Social enterprise: the fear factors

MSLOC Community Snapshots

         - May People on the Move
         - MSLOC Course On-Sites and Spring Showcase

Northwestern University's MS Learning & Organizational Change community is a network of change agents working across industry and function who believe in driving progress through collaborative conversations. The Learning & Organizational Change Digest highlights a few topics each month that have sparked conversation in our network.

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
MS Learning and Organizational Change People on the Move - May 2014
5/12/14 by MSLOC

MS Learning and Organizational Change students and alumni are change leaders who work in diverse organizational settings and roles. They advance in their careers by leveraging the strong MSLOC network, MSLOC career services and the leadership and strategic thinking skills developed during their time in the program.

Congratulations to members of the MSLOC community who have recently moved into new positions!

  • Susan DeBourcy (MSLOC 2014) at Kellogg
  • Sharon Bautista (MSLOC 2014) at Discover Financial Services
  • Jed Sawyer (MSLOC Student) at The Boeing Company
  • Tricia Goel (MSLOC Certificate 2009) at HCA, Parallon Business Performance Group
  • Jessica Thompson (MSLOC Student) at Leo Burnett Worldwide
  • Justin Jacques (MSLOC Certificate 2012) at Peer Assistance Services
  • Sara Levinson (MSLOC 2010) at the University of Texas Southwestern Medical Center
Posted in: News & Events
How Managers Approach Strategic Decisions: Think, See or Do?
5/14/14 by Bea La O', MSLOC 2014

Managers make decisions every day that directly impact the growth and stability of their organizations. In this study, Bea La O’ (MSLOC 2014) uses Mintzberg and Westley’s (2001) lens of “think-first,” “see-first” and “do-first” to explore how managers make strategic decisions. The results reveal that managers who balanced the three approaches engaged in organizational norms such as open communication, data analysis and prototyping to promote organizational learning. Based on her findings, Bea provides practical recommendations for managers who are looking to 1) expand the variety of decision-making approaches used in her team or organization, 2) build commitment to a change, and 3) bring out her colleagues’ strengths in decision-making.

Posted in: Learning & Development, Strategic Change, Leadership
Learning and Organizational Change Digest – Issue 2
4/14/14 by Keeley Sorokti

 In This Issue

  • Think Differently: How can organizations prepare change leaders for VUCA (volatility, uncertainty, complexity and ambiguity)?
  • Community Buzz
    • The power of being mindful in the workplace
    • Talent Management: Looking beyond the resume
  • MSLOC Community Snapshots
    • People on the Move

Northwestern University's MS Learning & Organizational Change community is a network of change agents working across industry and function who believe in driving progress through collaborative conversations. The Learning & Organizational Change Digest highlights a few topics each month that have sparked conversation in our network.

Posted in: News & Events
MS Learning and Organizational Change People on the Move - April 2014
4/1/14 by MSLOC

MS Learning and Organizational Change students and alumni are change leaders who work in diverse organizational settings and roles. They advance in their careers by leveraging the strong MSLOC network, MSLOC career services and the leadership and strategic thinking skills developed during their time in the program.

Congratulations to members of the MSLOC community who have recently moved into new positions!

  • Jenn Chung (MSLOC 2009), Director of Global Operations at TransUnion
  • Sean Radford (MSLOC Student), Director, Talent and Leadership Development at CNA Insurance
  • Georgia Del Freo (MSLOC 2013), Vice President of Operations at Greater Erie Community Action Committee (GECAC)
  • Kate Jones (MSLOC 2010), Consultant at sr4 Partners
  • Bree Groff (MSLOC 2014), Design Strategist at Peer Insight
  • Diane Knoepke (MSLOC Student), Managing Director of Client Leadership at IEG
Posted in: News & Events
Learning and Organizational Change Digest - Issue 1
3/10/14 by MSLOC

In This Issue

  • Think Differently: The Future of Work
  • Community Buzz
    • Interview Season
    • Mentorship
  • MSLOC Community Snapshots
    • A Look Inside the Classroom
    • People on the Move

Northwestern University's MS Learning & Organizational Change community is a network of change agents working across industry and function who believe in driving progress through collaborative conversations. The Learning & Organizational Change Digest highlights a few topics each month that have sparked conversation in our network.

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
MSLOC People on the Move - February 2014
2/17/14 by MSLOC

MSLOC students and alumni are change leaders who work in diverse organizational settings and roles. They advance in their careers by leveraging the strong MSLOC network, MSLOC career services and the leadership and strategic thinking skills developed during their time in the program. Congratulations to members of the MSLOC community who have recently moved into new positions!

  • Dorie Blesoff (MSLOC Instructor) at kCura Corp
  • Mary Gardner Burelle (MSLOC 2011) at McDonald’s
  • Eshna Nambiar (MSLOC 2012) at IBM
  • Judah Kurtz (MSLOC 2009) at BPI Group
  • Peter Finn (MSLOC 2007) at the Society of Women Engineers (SWE)
  • Christine Leung (MSLOC 2009) at Education First Consulting
  • Christina Pedulla (MSLOC Student) at BPI Group
Posted in: News & Events
People on the Move - January 2014
1/8/14 by MSLOC

MSLOC students and alumni are change leaders who work in diverse organizational settings and roles. They advance in their careers by leveraging the strong MSLOC network, MSLOC career services and the leadership and strategic thinking skills developed during their time in the program. Congratulations to members of the MSLOC community who have recently moved into new positions!

  • Graham Murphy (MSLOC Student) as Arabella Advisors
  • Doug Parks (MSLOC 2006) at Mercer
  • Christina Anderson (MSLOC Student) at Deltak
  • Debby Ochoa (MSLOC 2013) at American Girl
  • Kami Bond (MSLOC 2010) at Aon Hewitt
  • Michelle Terry (MSLOC 2011) at The University of Chicago
  • Claudia Richman (MSLOC Student) as an independent consultant
Posted in: News & Events
MSLOC Online - December 2013
1/6/14 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about organizational development, leadership coaching, strategic change, talent management, knowledge management, and learning and development. Browse the December 2013 highlights from Twitter, blogs, Google+ and other online resources.

Join the conversation this winter: Twitter @NU_MSLOC and #MSLOC  |  Diigo  | Google+ | LinkedIn |  Facebook

Interested in going deeper? Join the Learning & Change Google+ Community

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
MSLOC Online - November 2013
12/19/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about organizational development, leadership coaching, strategic change, talent management, knowledge management, and learning and development. Browse the November 2013 highlights from Twitter, blogs, Google+ and other online resources.

Join the conversation this winter: Twitter @NU_MSLOC and #MSLOC  |  Diigo  | Google+ | LinkedIn |  Facebook

Interested in going deeper? Join the Learning & Change Google+ Community

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Transition Experiences of Executive Women and Implications for Coaching
12/17/13 by Jeanne Ebersole

Few women hold roles at the top levels of organizations and of those who do, many have reported their intent to leave within five years. This study investigates the transition experiences of executive women who have opted out. It explores the genesis of their desire to opt-out, the support they received and would have liked to receive as well as the role of coaching in the process. Participants reported experiencing a distinct transition process with identifiable phases and that coaching would be useful in the transition.

Posted in: Learning & Development
Characteristics of Successful Expatriates: Unleashing Success by Identifying and Coaching on Specific Characteristics
12/17/13 by Kelly Ross, MSLOC 2011

Today's increasingly global business world is resulting in more organizations sending employees to work outside their home countries as expatriates. Organizations incur tremendous costs to support expatriate assignments, which can be challenging for the employees. This study defines characteristics of successful expatriates and assesses how coaching can support the expatriate's success.

Posted in: Learning & Development
People on the Move
11/15/13 by MSLOC

Congratulations to members of the MSLOC community who have recently moved into new positions!

  • Heather Daigle Xu (MSLOC 2009) at KPMG Advisory
  • Michelle VanDeventer (MSLOC 2010) at CNA
  • Becky Schneider (MSLOC 2012) at Cargill, Inc.
  • Diane Knoepke (MSLOC student) at Mission Measurement
Posted in: News & Events
MSLOC Online - October 2013
11/5/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about organizational development, strategic change, talent management, knowledge management, and learning and development. Browse the October 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this fall!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
MSLOC Students Selected for Prestigious National Case Competition
10/24/13 by Marilyn Sherman

Master of Science in Learning and Organizational Change (MSLOC) students Andrea (Bea) La O’ and Kelsey Schalkle have already scored an impressive win by being selected for one of the nation’s most prestigious case competitions. They will compete as members of a Northwestern team at the National MBA Human Capital Case Competition in Nashville from October 24 to 26.

Posted in: News & Events
Building Trust to Enhance Knowledge Sharing in Virtual Teams
10/31/13 by Carrie Gibson

As virtual teams continue to become more commonplace within organizations, factors which impact their performance are increasingly examined. One such factor is knowledge sharing, a key determinant of team effectiveness (McNeish & Mann, 2010, p. 19). Overcoming physical distance, time differences, and lack of face-to-face contact, presents a particular challenge for the leaders of virtual teams. In this article, Carrie Gibson (MSLOC 2013) explores how leaders can help build trust among members of virtual teams in order to increase knowledge sharing.

Posted in: Knowledge Management, Learning & Development, Leadership
MSLOC Online -September 2013
10/16/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about organizational development, strategic change, leadership, knowledge management, and learning and development. Browse the September 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this fall!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Deciding to Turn Outwards
10/11/13 by Teresa Torres, MSLOC Student

Through a series of blog posts, MSLOC student Teresa Torres explores behavioral economics and the role it can play in decision-making.

Posted in: Learning & Development
Kimberly Scott, Jeff Merrell Lead Online Learning Networks Seminar for Future Leaders
10/1/13 by Master of Science in Learning and Organizational Change Program

At the Conference Board Future Leaders Conference on November 15, Master of Science in Learning and Organizational Change director Kimberly Scott and associate director Jeff Merrell present results from their innovative five-week online seminar that starts October 7 -- “Exploring Personal Learning Networks: Practical Issues for Organizations.”

Posted in: News & Events
People on the Move
9/26/13 by MSLOC

Congratulations to members of the MSLOC community who have recently moved into new positions!

  • Stephanie Waite (MSLOC 2013) at Ann & Robert H. Lurie Children's Hospital of Chicago
  • Carrie Gibson (MSLOC 2013) at Motorola Solutions
  • Kourtney Cockrell (MSLOC Student) at Northwestern University
  • Jessica Riley (MSLOC Student) at Ernst & Young, LLP
Posted in: News & Events
Getting the Most Out of Your Mission: Organizational Missions as a Key to Employee Engagement
8/19/13 by Carrie Gibson, MSLOC 2013

While most organizations have formally established missions, very little is known about how these missions actually impact employees. This study by Carrie Gibson (MSLOC 2013) investigates whether missions are associated with employee engagement. The results reveal that it is an employee's belief that her work contributes to fulfilling the mission of her organization that has the greatest correlation with the meaningfulness condition of her engagement. Based on her findings, Carrie recommends that 1) the mission be publicized throughout the organization, 2) every employee knows how her work contributes to fulfilling the mission, and 3) the mission, and the work employees do to achieve it, is celebrated.

Posted in: Learning & Development
MSLOC People on the Move
8/12/13 by MSLOC

Congratulations to members of the MSLOC community who have recently moved into new positions!

  • Terrence Roche (MSLOC 2007) at YMCA of the USA
  • Liz Fritz Vaggelatos (MSLOC 2013) at Forsythe
  • Roberto Cabanelas (MSLOC 2013) at Aon Hewitt
  • Laura Zeligman (MSLOC Student) at PricewaterhouseCoopers LLP
Posted in: News & Events
MSLOC Online - July 2013
8/6/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about strategic change, leadership, knowledge management, and learning and development. Browse the July 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this fall.

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Increasing Community Member Participation in Enterprise Social Software Platforms Through Leadership Communication
8/1/13 by Jessica Catz (MSLOC 2013)

Many leaders strive to increase the adoption and viability of their online social communities. This research study illuminates some effective practices regarding leadership communications in enterprise social software platforms to help organizational leaders (and the internal communicators that support them) to best understand how to effectively engage in these environments. This research indicates that leaders who use reciprocal and frequent communication styles may increase community member participation in enterprise social software platforms.

Posted in: Knowledge Management, Leadership
MSLOC People on the Move - Recent Graduates Share Capstone Research
7/19/13 by MSLOC

Caroline McGrath (MSLOC 2013) and Renata Figueiredo (MSLOC 2013) presented their MSLOC Capstone research at the International Conference on Knowledge, Culture and Change in Organizations in June 2013.

Based on her Capstone research, DeAnna Myers (MSLOC 2013) will facilitate a discussion on knowledge continuity management in the engineering field at the American Council of Engineering Companies 2013 Fall Conference.

Posted in: Knowledge Management, Learning & Development, Strategic Change, News & Events
MSLOC People on the Move - Year in Review
7/17/13 by MSLOC

As MSLOC wraps up the 2012-2013 academic year we congratulate students, faculty and alumni who have been on the move recently, both in their professional roles and through presentations and other events. Learn more about how an MSLOC degree can help you further your own career and learning goals.

Posted in: News & Events
MSLOC Online - June 2013
7/15/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about strategic change, leadership, knowledge management, and learning and development. Browse the June 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this summer!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Communicating with Employees during Mergers and Acquisitions: How is the Use of the Authentic Communication Principles Associated with Employee Outcomes?
7/19/13 by Renata Figueiredo

Many mergers and acquisitions (M&A) fail to achieve their expected results. Among the factors that impact M&A performance is the quality of the communication with employees. This study examines whether the use of Bishop’s (2006) ten principles of authentic communication is associated with the following employee outcomes in the context of M&A: employee satisfaction, employee commitment, and perceptions of the long-term effects of the M&A.

Posted in: Strategic Change, Leadership
Sticking to the Script: Employee Identification and Brand Representation
7/19/13 by Caroline McGrath

As the market becomes increasingly complex and competitive, companies are using brands to distinguish their products and connect emotionally with stakeholders (Hatch & Schultz, 2003). This research study explored the relationship between employees’ identification with an organization and the employee’s ability to represent the organization’s brand to external stakeholders. A statistically significant positive correlation was found between organizational identification and an employee’s willingness to represent their organization’s brand. The study also found that brand knowledge needs to be present for the relationship between organizational identification and brand representation to hold true.

Posted in: Learning & Development
People on the Move
6/28/13 by MSLOC

Congratulations to members of the MSLOC community who have recently moved into new positions!

  • Lynne Bamford (MSLOC 2009) at NorthShore University Health System
  • Bree Berman (MSLOC Student) at Flint Hill School
  • Mala Sasikumar (MSLOC 2012) at Accenture Management Consulting
Posted in: News & Events
MSLOC Online - May 2013
6/12/13 by MSLOCStudents, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about strategic change, leadership, knowledge management, and learning and development. Browse the May 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this summer! Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Know Thyself...and Other Leadership Development Insights for Women in Fortune 500 Companies
6/19/13 by Linda Hartman-Reehl

The talent pool of women is higher than ever: women now comprise 51% of the workforce in management, professional and related occupations. Diversity and inclusion efforts in Fortune 500 companies are adding more women into leadership roles, including the C-suite. Great momentum—but what about ensuring women are ready to take on progressive roles?

Posted in: Learning & Development, Leadership
Unleashing Employee Creativity: What Matters Most in Sustaining Creativity Engagement?
6/4/13 by Eric Doctors

Employees make valuable creative contributions in a wide variety of ways ranging from breakthrough discoveries to incremental improvements in processes. This study focuses on understanding how to optimize sustainable employee creative contributions by examining the relationships between organizational, managerial, and employee factors both in the preparation phase for being creative and when employee creativity is interrupted. The findings of this study show that an integrated view of the factors in creativity preparation and persistence is validated and that what appears to matter most in overcoming creativity interruptions is individualizing and sustaining organizational support for creativity.

Posted in: Learning & Development
Workspace Flexibility: How Individual Workspace Needs Relate to Organizational Goals
5/13/13 by Robin Bellerby

Do you relate to Dilbert's view of the work environment as endless rows of bland cubicles or are you fortunate to work in an environment that promotes creativity and flexibility? Organizations are increasingly turning to flexible work environments to decrease costs and/or improve productivity. But what does this mean to the individual employee? What are the potential drawbacks and benefits organizations need to understand?

Posted in: Knowledge Management, Learning & Development
MSLOC Online - April 2013
5/10/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about strategic change, leadership, knowledge management, and learning and development. Browse the April 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this spring!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Striving for No Difference: Examining Effective Leadership Between Nonprofit and For-Profit Contexts
4/23/13 by Eric Johnson, MSLOC 2013

Leaders are leaders, and they lead well no matter the environment in which they are leading. Right? Not quite. The context in which leaders are situated is important to understanding how effective they stand to be. Ten Chicago-based, nonprofit chief executives — each with for-profit experience — recently discussed their experiences in both sectors as a means of distinguishing their performance as leaders. This Capstone study addresses the following question: To what extent does effective leadership vary between nonprofit and for-profit contexts?

Posted in: Leadership
MSLOC Online - March 2013
4/15/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about strategic change, leadership, knowledge management, learning and development and design. Browse the March 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this spring!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership
The Silent Team Member: How a Lack of Self-Efficacy Can Lead to Self-Limiting Behavior in the Context of Team Decision Making
4/8/13 by Lissa Burt

"Whether you think you can, or you think you can't -- you're right" - Henry Ford

The assumption behind the modern work team is that better decisions are made through sharing and discussion of diverse points of view. However, there are a number of factors — including organizational culture, personality, cultural diversity, and level of experience — that can prevent team members from feeling confident about their ability to add value to the decision making process. This article explores how an individual team member’s lack of self-efficacy can lead to self-limiting of contributions to the team decision making process.

Posted in: Learning & Development
People on the Move
4/4/13 by MSLOC

Congratulations to members of the MSLOC community who have recently moved into new positions!

  • Julnar Rizk (MSLOC 2011, Certificate) at Oracle
  • Gina Farag (MSLOC 2009) at Saba
Posted in: News & Events
Never Too Old for New Habits
3/19/13 by Susan Barrett Kelly

Examining organizational change is clearly central to the MSLOC program. Through a series of blog posts about changing habits, Susan Barrett Kelly, a faculty member and alumna of MSLOC, shares with us a detailed look at individual change.

Posted in: Learning & Development, Strategic Change
MSLOC Online - February 2013
3/6/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations. Browse the February 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this spring!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
When the Backchannel Isn't in the Back Anymore
3/4/13 by Jeff Merrell

A February class session of  MSLOC 430 Creating and Sharing Knowledge convened three guest speakers for a panel discussion to explore challenges related to digital networked knowledge sharing. Find out what happens when everyone is simultaneously having a conversation in the classroom and on Twitter.

Posted in: Knowledge Management
Find Big Wins by Setting Exponential Goals
3/1/13 by Teresa Torres

Measurement is a very critical element for all organizations. At MSLOC, we constantly explore the various elements of designing good measures for assessing both tangible and intangible results. MSLOC student and Knowledge Lens guest blogger Teresa Torres explores this topic as it relates to product development.

Posted in: Learning & Development
MSLOC Online - January 2013
2/4/13 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations. Browse the January 2013 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this winter!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
People on the Move
2/14/13 by MSLOC

Congratulations to members of the MSLOC community who have recently moved into new positions!

  • Aaron Olson (MSLOC Faculty) at Aon Corporation
  • Kami Bond (MSLOC 2010) at Aon Corporation
  • Jamie Allen (MSLOC student) at Illinois Tool Works (ITW)
  • Claudia Richman (MSLOC Student) at Digitas
Posted in: News & Events
The Story of My Life: Developing Authentic Leaders
3/1/13 by Courtney Calinog

One strategy for developing authenticity in leaders is the sharing of their life story, providing followers with insight into their authenticity. This MSLOC Capstone study explores how awareness of a leader’s life story impacts followers’ perception of their authenticity, as well as how authentic leadership impacts follower job satisfaction.

Posted in: Leadership
MSLOC Online - Fall 2012
1/3/12 by MSLOC

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations. Review the Fall 2012 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this winter!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
Problem Solving Knowledge Transfer: An Expert's Perspective
2/5/13 by DeAnna Myers

Knowledge organizations commonly attempt to sustain their intellectual capital by utilizing in-house experts to train novice staff, but an expert’s ability to predict what is necessary to transfer knowledge to novice learners can be compromised by biases associated with an expert’s superior level of expertise (Hinds, 1999). Findings from this MSLOC Capstone study suggest that experts misdiagnose novice learning needs and though they usually attempt to adjust content to accommodate the novice learner, those adjustments are less successful than the experts perceive.

Posted in: Knowledge Management, Learning & Development
People on the Move
1/29/13 by MSLOC

Congratulations to members of the MSLOC community who have recently moved into new positions!

  • Georgia Del Freo (MSLOC Student) at Greater Erie Community Action Committee (GECAC)
  • Amy Collins (MSLOC 2011) at Priceline.com
  • Sara Levinson (MSLOC 2010) at ICNet Systems
  • Lucy Gee (MSLOC 2012) at SmithBucklin
  • Nicole Haris (MSLOC 2010) at McDonald's Corporation 
Posted in: News & Events
MSLOC Students Earn Coveted Spot in National Human Capital Case Competition
10/17/12 by Marilyn Sherman

Master of Science in Learning and Educational Change students Amanda Dawson and Swati Surupria were selected for the 2012 National MBA Human Capital Case Competition as members of a Northwestern team composed of SESP and Kellogg students. Only 12 teams from across the nation were selected for the sixth annual competition, held October 18 to 20 in Nashville.

Posted in: News & Events
MSLOC Online - August / September 2012
10/6/12 by Keeley Sorokti

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations. Review the August/September 2012 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this fall!

Posted in: Knowledge Management, Learning & Development, Strategic Change, Leadership, News & Events
MSLOC Foundations Team's Project Shared at Small Farm Conference
10/12/12 by Keeley Sorokti

Between 2009 and 2011 as part of the Foundations course, MSLOC students helped tackle the challenge of changing the way in which school districts feed their students. Deborah Cavanaugh-Grant, University of Illinois Extension Educator, recently shared one team’s work at the 2012 Small Farm Conference in Memphis, Tennessee.

Posted in: News & Events
It's More than Wearing Black: What the Design Profession Can Show Us About Creativity
10/8/12 by Jeff Merrell

Maggie Lewis (MSLOC 2008) is Managing Partner at design firm Studio Blue. In this seven-minute Innovator Talk, Maggie reflects on what designers may know about the creative process that other business professionals might not.

Posted in: Leadership
An Asset, Not a Liability: Volunteer Leadership in Non-Profits
10/8/12 by Jeff Merrell

Peter Finn (MSLOC 2007) is Director of Learning & Development at the Society of Women Engineers. In this seven-minute Innovator Talk, Pete shares his insights on using a competency framework to help insure non-profit board members are truly invested in the long-term growth of the organization.

Posted in: Leadership
Responsible for Global Talent Management? Don't Be Overwhelmed by All the Differences!
7/28/11 by Jeff Merrell

Consultant Kelly Ross (MSLOC 2011) reflects on her experience as an expatriat and globe-trotting consultant in this seven-minute Innovator Talk. The good news for global talent management: People are more similar than different.

Posted in: Leadership
Building Positive Change Capability, One Individual at a Time
10/8/12 by Jeff Merrell

Booz & Company Associate Jesse Newton (MSLOC 2011) explores the connection between happiness and change capability in this seven-minute Innovator Talk.

Posted in: Strategic Change
People on the Move
10/3/12 by Jeff MerrellRenetta McCann (MSLOC 2012) joins Leo Burnett at Chief Talent Officer for the U.S., one of several new career moves among MSLOC alumni and students. Posted in: News & Events
(D) Evolving Toward the Future
10/3/12 by Jeff Merrell

MSLOC alum and entrepreneur Jason Becker explores the nature of strategy and change in a start-up environment. "Don't mistake a clear vision for a short distance."

Posted in: Leadership
MSLOC Online - July 2012
8/6/12 by Keeley Sorokti

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations. Review the July 2012 highlights from Twitter, blogs, Google+, Remember.com and other online resources. Then join the conversation this fall!

Posted in: News & Events
Managing Boundaries Between Work and Family: Comparison of Satisfaction Levels Between Part-Time and Full-Time Working Mothers
7/30/12 by Keeley Sorokti, MSLOC 2011

Many dual-income couples with children report working too many hours and struggle with managing the increasingly overlapping work and family domains. This study investigates whether there are differences in satisfaction with job, job flexibility, work-family balance, and family by comparing part-time and full-time working mothers.

Posted in: Learning & Development, Leadership
People on the Move
7/13/12 by Jeff Merrell

MSLOC alumni Sara Levinson (MSLOC 2010) and Michelle Frisque (MSLOC 2012) share findings from their Capstone research projects at two professional association conferences.

Posted in: News & Events
MSLOC Online - June 2012
7/6/12 by Keeley Sorokti

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations. Review the June 2012 highlights from Twitter, blogs, Google+, Remember.com and other online resources. Then join the conversation this summer!

Posted in: News & Events
How Corporate Citizenship Impacts Employee Engagement
6/22/12 by Sarah Ketvirtis

Organizations spend countless hours and energy on corporate citizenship initiatives and programming. While the debate about the benefits of socially responsible activities and corporate citizenship continues, the question remains: To what extent does "doing good" really matter when it comes to employee engagement?  

Posted in: Leadership
MSLOC: People on the Move
6/12/11 by Keeley Sorokti

MSLOC alumna Sandra Felker joined Ernst & Young as a Manager of People & Organizational Change. MSLOC alumna Michele Catalano joined West Monroe Partners as the Management Development Training Manager. Tabitha Isham, Anne-Marie Wolff and Brit Combs, all current MSLOC students, also started new positions.

Posted in: News & Events
Personal Resources Training: A New Approach for Building Sustainable Competitive Advantage
6/9/12 by Renetta McCann

Psychological Capital (also known as personal resources) describes the within-person capacities of self-efficacy, hope, optimism and resilience. Targeted towards training & development professionals, this paper presents the findings of a study designed to identify an influential indicator in the selection of preferred training methods across these four within-person capacities.

Posted in: Learning & Development, Leadership
MSLOC Online - May 2012
5/31/12 by Keeley Sorokti

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations. Review the May 2012 highlights from Twitter, blogs, Google+, Remember.com and other online resources. Then join the conversation this summer!

Posted in: News & Events
Harnessing the Power of Story to Promote Change: Keynote Address by Beth Black
5/25/12 by Keeley SoroktiBeth Black (MSLOC 2011) gave a keynote address titled Harnessing the Power of Story to Promote Change at the 2012 Wisconsin Women's Health Summit.
Posted in: News & Events
Lucy Gee Talks Employee Engagement at IT Leaders Conference
5/24/12 by Jeff Merrell

Recent graduate Lucy Gee (MSLOC 2012) will facilitate a discussion on employee empowerment at the MOR Associates IT Leaders Conference in Chicago June 20-22.

Posted in: News & Events
MSLOC: People on the Move
5/23/12 by Jeff Merrell

MSLOC alum Sarah Ketvirtis joins SymphoniIRI Group as Organizational Development Director. Alum Vikash Shah joins Nielsen as HR Business Partner.

Posted in: News & Events
Improving Team Performance Through 360-Degree Feedback
5/18/12 by Nicole Thompson (MSLOC Student)

It is important to understand the challenges to implementing 360-degree feedback in a team setting to gain the anticipated benefits of increased individual self-awareness, transparent communication and ultimately improved team performance.

Posted in: Learning & Development
Terri Cramer Finalist for Employee of the Year, Coleen Coleman Honored for 20 Years
5/7/12 by Marilyn Sherman

Terri Cramer, associate director of the program, was selected as a finalist for Employee of the Year at Northwestern. SESP associate dean Coleen Coleman was honored for her 20 years of service.

Posted in: News & Events
MSLOC Program Celebrates 10th Anniversary
5/1/12 by Marilyn Sherman

The Master of Science in Learning and Organizational Change program (MSLOC) at the School of Education and Social Policy marks its 10th anniversary with a celebration this spring.

Posted in: News & Events
MSLOC Online - April 2012
4/30/11 by Keeley Sorokti

Students, faculty, staff and alumni of Northwestern University's MS in Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations. Review the April 2012 highlights from Twitter, blogs, Google+ and other online resources. Then join the conversation this spring! 

Posted in: News & Events
Managerial Success and Failure in the Law Firm Context
4/26/12 by Mary Gardner, MSLOC 2012

Lawyers and law firms are of particular interest in the management context because of the natural tension between the practicing law firm lawyer and the manager. This study examines managerial success and failure of mid-level attorney managers in becoming senior attorney managers in law firms.

Posted in: Learning & Development, Leadership
Kimberly Scott authors "Eight Ps of Healthy Workplace Design"
4/25/12 by Jeff Merrell

MSLOC Director and Assistant Professor Kimberly S. Scott authors chapter for new book.

Posted in: News & Events
Christine Leung (MSLOC 2009) Joins Innovative Tennessee School District
4/10/12 by Jeff Merrell

MSLOC alum Christine Leung (2009) joins Tennessee's innovative Achievement School District as Director of Knowledge Management. 

Posted in: News & Events
MSLOC Online - March 2012
3/31/12 by Keeley Sorokti

Students, faculty, staff, and alumni of Northwestern University's MS Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations.  Review the March 2012 highlights from Twitter, blogs, Google+ and other online resources.  Then join the conversation this spring!

Posted in: News & Events
Extracurricular Design-Based Learning: A New Model for Innovation Education
3/27/12 by Marilyn Sherman

Two SESP faculty members and a SESP alumna have found evidence that extracurricular design-based learning prepares students for careers in innovation.

Posted in: News & Events
Groupthink: The Role of Leadership in Enhancing and Mitigating the Pitfall in Team Decision-Making
3/23/12 by Arpita Das Behl

Decision-making is an integral part of any team activity. But sometimes teams can follow a flawed process by not exchanging enough information, exploring inadequate alternatives, and make erroneous conclusions. 

Posted in: Leadership
MSLOC Online - Winter 2012
3/2/12 by Keeley Sorokti

Students, faculty, staff, and alumni of Northwestern University's MS Learning & Organizational Change Program regularly share knowledge and resources online about transforming organizations.  Review the Winter 2012 highlights from Twitter, blogs, Google+ and other online resources.  Then join the conversation this spring!

Posted in: News & Events
Knowledge Sharing: Leveraging Trust and Leadership to Increase Team Performance
2/11/12 by Sarah Ketvirtis (MSLOC Student)

The leader of a team plays a critical role in facilitating knowledge sharing. This article looks at the role of leadership and trust in knowledge sharing and makes recommendations that can be used to increase knowledge sharing within organizational teams.

Posted in: Knowledge Management, Leadership
Jeanne Olson Speaks on Creative Process for Chicago Ideas Week
7/20/11 by Marilyn Sherman

Jeanne Marie Olson (MS96), a faculty member in the Master of Science in Learning and Organizational Change program at the School of Education and Social Policy, will join with eminent professionals to discuss “Creative Process” as part of Chicago Ideas Week on October 15.

Posted in: News & Events
MS in Learning and Organizational Change Becomes International Program
7/19/11 by Marilyn Sherman

SESP’s Master of Science in Learning and Organizational Change (MSLOC) program opens the school year with new status as an international program, a new full-time faculty member and new recognition for its innovative use of technology.

Posted in: News & Events
Are We Ready to Innovate?
7/28/11 by By Eric Doctors (MSLOC student)

Organizations in the current global competitive environment are under increasing pressure to innovate rapidly to deliver breakthrough ideas and products to the market in what has been described as a shift from a knowledge economy to a creativity economy (Berner, Brady, & Nussbaum, 2005).

Posted in: Learning & Development
Team-Based Rewards Structures and Their Impact on Team Trust
7/28/11 by Courtney Calinog (MSLOC student)

Trust is a critical ingredient to ensuring a healthy team dynamic, with its absence dramatically hindering team success in any organizational context.

Posted in: Learning & Development
Once upon a Time at the Office: Learning to Recognize, Interpret and Tell Stories in Organizations
7/28/11 by Beth Black (MSLOC alumna 2011)

Being able to recognize, interpret and convey the significance of patterns in massive amounts of data is critical to organizational success.

Posted in: Knowledge Management, Leadership
MSLOC’s Knowledge Lens
7/28/11 by Jeff Merrell

Today we launch a new look for MSLOC’s website home and for The Knowledge Lens, our forum for sharing thought leadership on learning and organizational change.

Posted in: News & Events
The Knowledge Lens reflects the opinions of various MSLOC students, staff, faculty and alumni. Statements on The Knowledge Lens may not necessarily represent the opinions of anyone other than the author. The content does not in any way represent the views or policies of Northwestern University's MS in Learning & Organizational Change Program.
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